Terms & Conditions 

 

Welcome to Content By Hannah.

I am pleased that you are considering collaborating with Content By Hannah. Before we get started, let’s run over cover a couple of points to ensure we’re on the same page.​

By entering a Business Relationship with Content By Hannah, you (the Client) consent to the following terms and conditions.

My Availability 

My office days are Monday to Thursday. 

As a location-independent contractor who works with clients based across multiple continents, I make every effort to be available at times that suit my Clients. But, depending on the location of the Client and myself, there may be times that I am unavailable for an immediate response. I share my current timezone with Clients when we start a project. 

Please note that I am not available to write or deliver business assignments on Fridays, Saturdays, Sundays, or British public holidays.

Nor am I required to respond to business messages on these days. 

Communication

My preferred method of communication is via email. 

But, if a Client would like to talk over the phone, I am available to speak via Skype (or equivalent) within my office hours. I offer all new/prospective Clients a complimentary 30-minute consultation call at the start of every new collaboration. Following this, I ask that we communicate via email. 

Existing Clients may schedule additional calls with me to discuss project-related matters which cannot easily be communicated via email. Calls should be scheduled at least 24 hours in advance and kept to a maximum of 25 minutes. Anything that exceeds 25 minutes will be billed at my hourly rate.

I am not required to communicate with Clients via social media. 

Timeframe & delivery

I make all reasonable efforts to deliver the copy to the Client by the agreed delivery date. If something unforeseen arises and I require an extension, I will communicate to the Client at the earliest possible time. 

I ask for a minimum turnaround of 72 hours for any commission. This will be considerably longer based on the scope of the project and my current workload.

Unless we have agreed otherwise I will deliver copy to the Client via Google Drive. I periodically wipe my Google Drive files and request that Clients save a copy for their own records. 

Revisions

I expect my Clients to be 100% satisfied with the final piece of content. I include two revisions in my base rate providing that I receive the feedback of the Client within 10 business days.

Feedback that is received after 10 business days have elapsed will be billed at my hourly rate and delivery will depend on my current schedule. 

Any further revisions beyond the initial two revisions are charged at my hourly rate.

Revisions must be communicated via email. Revisions may be discussed verbally if necessary. Written communication is required prior to the commencement of work to avoid misinterpretation. 

All written content will be checked by myself for grammatical and factual errors prior to delivery. I cannot guarantee that my work will be error-free.

I encourage the Client to enlist the services of a Content Editor prior to publication. 

Payment Terms

I reserve the right to take a deposit of a minimum of 50% of the total anticipated fee of the project prior to starting the assignment.

I will invoice for the completed work upon delivery and final approval for the Client.

Rates

My rates vary based on the nature of the project and I will try my best to accommodate the budget of the Client.

I welcome Clients to contact me to discuss my rates and your budget. 

Settling Payments

Domestic payments should be sent by bank transfer to my UK bank account, details of which I will share on my invoice.

In regard to international Clients, I welcome payment by TransferWise or Revolut. 

I do not accept payment via PayPal.

Delinquent Invoices 

All invoices are payable upon receipt and must be settled by the Client within the timeframe stated on the invoice. After this timeframe has passed a late payment charge equivalent to 2% of the outstanding balance is applied to all delinquent Client invoices without exception. 

In addition to the late payment fee, daily interest will be charged in line with government guidelines at 8% ‘statutory interest’ plus the Bank of England base rate.

If the Client remains in default after 14 days, I will issue a final warning by email before turning the account over to a third-party collections agency or appropriate legal authority.

The Client is responsible for all late fees and costs incurred for reporting to a collections agency. If collection efforts are unsuccessful, I will engage the Client in litigation to collect the debt.

Abandoned Projects  

A project shall be considered abandoned once 60 consecutive days have passed since my last communication from the Client. In all abandoned projects, deposits are forfeit without an option for reclamation. Any renewal of the project after termination will require a new agreement, new contract and a new deposit.

Thank you for reading and accepting my terms.